Project Deposits
Deposits reserve strategy, planning, and production time. Deposits are usually non-refundable once work has started, because time and internal resources have already been allocated.
StartRefund
Refund Policy.
A clear policy for buyers, deposits, project work, managed services, and digital access.
Before Work Starts
If you request cancellation before any review, planning, design, development, setup, or communication work begins, we may offer a refund minus payment processing fees.
After Work Starts
Once work begins, refunds are not guaranteed. Arqify may provide a partial refund only for unused work that has not been started, depending on the project status.
Completed Work
Completed services, delivered assets, approved milestones, strategy work, audits, reviews, consulting sessions, automation setup, and custom development are not refundable.
Monthly Or Managed Services
For managed services, cancellation affects the next billing cycle unless the written agreement says otherwise. Work already completed during the active billing period is not refundable.
Digital Products And Tools
Digital downloads, templates, internal tools, dashboards, or access-based products are generally non-refundable after access is granted, unless required by law.
Scope Changes
A refund is not provided because of a change in business direction, delayed feedback, missing client materials, or requests outside the agreed scope.
Quality Issues
If something does not match the agreed scope, contact us first. Our priority is to review the issue, explain the status clearly, and fix reasonable scope-related problems.
Refund Review
Refund requests are reviewed case by case. We may ask for project details, payment information, and the reason for the request before making a decision.
How To Request
Send refund requests to billing@arqify.com within 7 days of the payment or issue. Include your name, business name, invoice or payment reference, and reason for the request.